Time is precious in retail, and hitting your KPIs is crucial. With these 3 tips, you’ll boost your employees’ customer focus, sales skills and upselling abilities, leading to an immediate impact on your results.
Before you jump into creating your training, take a moment to think about your desired outcomes. What results are you aiming for? Is it a higher turnover per voucher or smashing those KPIs? Get a clear picture of where you are and where you want to go.
Next, get to know your team inside and out. What’s tripping them up daily? How can your customer service and shop crew level up their upselling, customer focus, and sales skills? That’s exactly where a retail sales training that focuses on real shop-floor behaviour makes the difference. Like nailing that extra sale or creating an unforgettable shopping experience. Forget boring theory, think hands-on fun and instant impact!
Teach your employees to make smart decisions by letting them dive in and practice. Instead of just reading about upselling, let employees practise. Use scenario-based games and short customer simulations that mirror real-life moments on the shop floor. They make mistakes, try again, and build confidence in a safe environment. All before dealing with real customers.
💡 Want to see how that works in practice? Check out this Learning Lab example where short customer scenarios help employees build confidence fast.
From the very first greeting to that tricky moment at the fitting room: when do you step in, what do you say, and how do you offer an extra product without sounding pushy? By practising these situations in realistic scenarios, employees sharpen skills they can use straight away on the floor.
Interactive modules not only make learning a blast but also ensure your team truly masters these skills. Practicing in a safe environment builds their confidence, so they’re ready to shine in the store!
In retail, your products are key so why not make your training just as relevant? Go for microlearning: short, powerful modules lasting just 5 to 10 minutes. Store and service employees are busy and don’t have time for long training sessions. Think short videos on upselling or infographics that highlight what customer focus really means.
This approach is easy to manage, highly effective and fits naturally into a busy retail day. Strong visuals help employees understand faster, remember longer and apply what they’ve learned on the shop floor.
💡 Want to go deeper on the power of visuals? Read our blog Kiss my Asset.
Give your team the flexibility to learn anytime, anywhere. During a break, right before a shift or on the way home.
Creating impactful training for your sales team doesn’t have to be complicated. Start by focusing on your current KPIs and where you want to improve. Identify your team’s specific needs and make your training interactive and visually appealing. By offering flexibility in how and when they learn, you’ll create an experience that helps them excel in customer focus, sales skills and upselling.
Want training that delivers real results? Request a demo tailored for customer-focused employees. Or download our brochure for more information.