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HKM Academy: How learning keeps up with 22,000 people

Hunkemöller

22,000 team members. 25 countries. For a global brand like Hunkemöller, standard learning doesn’t cut it. With the HKM Academy, learning is smart, social and scalable. And with lasting impact.

Team Hunkemöller learns in a smart, social and scalable way

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Contact

Mussenstraat 15
1223 RB Hilversum
The Netherlands

info@tinqwise.com
+31 35 538 56 56

Business

KvK 32082603
BTW NL809771287B01

IBAN NL26 INGB 0006679651
SWIFT / BIC INGBNL2A

HKM Academy

Flexible learning is a must for Hunkemöller. That’s why we helped them create a mobile-first design and a seamless user experience.

The challenge: learning for a global retail brand

For Hunkemöller, lingerie is more than a product. It’s about confidence, experience and bold personal style. Across 900+ stores in 25 countries, the brand empowers over 22,000 employees to make every customer feel amazing.

Hunkemöller calls its employees not just employees, but shero's: a combination of she + hero. That says everything about how Hunkemöller sees its people: as strong, self-aware women who make a real difference in-store.

To support those shero’s from their first day to full-on brand ambassadorship, the company needed a new approach to learning. Because growth doesn’t just depend on great products. It takes great people who know the brand, live it and keep growing.

From LMS to a learning culture platform

How do you connect and empower thousands of colleagues worldwide, from day one and beyond? With a learning experience that’s just as powerful, stylish and intuitive as the brand itself.

We helped Hunkemöller transition from a traditional LMS to a flexible learning culture platform, built on TinQwise technology. Mobile-first, fully branded, and designed to feel like Hunkemöller: fast, personal and ready for the shop floor.

Today, learning at Hunkemöller fuels more than knowledge. It creates confident experts with a clear mission: 'Sexy comes in all shapes'.

🎥 Want to see how it looks in action? Watch the video below.

THe HKM Academy
Learning that feels natural
Learn in a fully branded online environment

Learning that feels like Netflix

Learning shouldn’t feel like a chore, it should feel natural. That’s why the HKM Academy is built like a streaming platform:

  • Visually engaging
  • Easy to navigate
  • Always picks up where you left off

Whether you work in-store, in management or at HQ, you only see what’s relevant to your role, in your language, in your context and at your own pace.

Built to fit the brand

The HKM Academy runs on the TinQwise learning platform. It gives the Hunkemöller team full creative control:
With Studio it's easy to create modules, add videos and guides. Fast, flexible, fully on brand.

And with powerful data insights, managers can track learning progress and support growth, performance and behaviour on the floor.

Learning that feels natural

Learning that feels like Netflix

Learning shouldn’t feel like a chore, it should feel natural. That’s why the HKM Academy is built like a streaming platform:

  • Visually engaging
  • Easy to navigate
  • Always picks up where you left off

Whether you work in-store, in management or at HQ, you only see what’s relevant to your role, in your language, in your context and at your own pace.

Learn in a fully branded online environment

Built to fit the brand

The HKM Academy runs on the TinQwise learning platform. It gives the Hunkemöller team full creative control:
With Studio it's easy to create modules, add videos and guides. Fast, flexible, fully on brand.

And with powerful data insights, managers can track learning progress and support growth, performance and behaviour on the floor.

"We've been working with TinQwise for 5 years and together, we're always trying to raise learning to the next level. Everyone has responded very positively to the new look & feel of the Hunkemöller Academy. We also like the fact that we can very easily adjust the content ourselves."
Jolande van der Meer

Jolande van der Meer

HR Projects Manager (until Sept. 2022)

Where the shero journey starts: Live it Up!

Every new team member starts with Live it Up! An engaging onboarding program in 17 languages, co-created with Hunkemöller.

This is how onboarding works:

  • Every shero gets a personal buddy in-store and a digital coach they can customise (yes, from the CEO to a movie star)
  • Motivational nudges straight to their phone
  • Social challenges, interactive content and brand events

Result: full onboarding in just 20 days. Fast, fun and future proof.

Not a launch. A movement.

Hunkemöller didn’t just roll out a new academy. They launched it with energy, and cake.

Each week, a new module went live: from World Class Service to Omnichannel. Store managers got activation kits, complete with a team cake challenge when everyone passed certification.

Regions competed to be the first to reach 95% certified and celebrated wins on Instagram with #hkmacademy.

In just 2 months, 30,628 modules were completed. No pressure. Just real engagement.

Learning in the flow of work

After onboarding, every shero flows straight into the HKM Academy. That's where learning happens on the job, not outside of it.

What makes it work:

  • Short, interactive modules built for retail life
  • Multi-language and role-based content
  • Focus on product knowledge, customer experience and soft skills
  • Social learning through challenges and team events

The result? A learning culture that fits the brand. It also makes people feel stronger, more confident and more connected.

How to become a Bra Expert with the HKM Academy

From new hire to brand hero

What started as an onboarding solution became a global learning platform. Empowering thousands of shero’s to grow into ambassadors. On the floor. In the fitting room. For the brand.

The impact:

  • Onboarded in 20 days
  • 75% active users weekly
  • Higher employee engagement and customer satisfaction

Want your people to grow too?

At TinQwise, we don’t believe in isolated modules. We believe in learning experiences that activate, connect and inspire. From the first welcome to long-term growth, we combine strategy, technology and creativity into solutions that truly work and truly resonate.

Want to use learning to empower your people and bring your brand to life? Let’s talk. We’re here to help.

Common questions when launching an Academy

In projects like these, we often hear the same concerns. Here are a few we've already tackled so none of them have to hold you back:

Do you need to be a large organisation to start with a learning platform?
Does it take a lot of time to set up an online learning environment?
How do we make sure people actually use the platform?
Can we create and edit our own content?
Is this only suitable for retail?
How do I know if it’s working?

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Contact

The Netherlands
Mussenstraat 15
1223 RB Hilversum


Belgium
Ankerrui 9
2000 Antwerpen

 

+31 35 538 56 56
info@tinqwise.com

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