What will you be doing?

You, like us, believe in the power of teams. When the team wins, you win too. As a team, we have a high degree of independence. We determine how we achieve our goals together. We determine our roadmap. We guide our clients from start to finish. In short, entrepreneurship and team spirit!

Your tasks:

• You check the tickets and start prioritizing: what happened, how serious is this, should I drop everything out of my hands.
• From 'it's not working' to 'how can I automate this' and 'my users can't log in' to 'can you help me set up SSO on the platform'. Just a sample of the wide range of questions on tickets that come in.
• Before you do anything at all, you triage the ticket and possibly call the customer. You may know the problem, but you don't know how it arose. You map this out, quantify the challenge, and turn the input into action.
• You pick up a first-line issue yourself and, if necessary, call in your colleagues. If you can't work it out together, you'll pass it on to one of our developers or learning specialists.
• You ensure that our knowledge base is constantly expanded with the knowledge you and your colleagues have or need. The knowledge base is both internal and external, so everyone can learn from each other.
• Together with the product team, you look for the best solutions for tickets that occur more than once. You keep a close eye on this and report on it.

Qualifications

This is what you bring:

• You have an HBO/WO working and thinking level, as well as insight into various business processes. You can assess people, understand interests and know how things work within companies.
  
• The headless chicken approach is alien to you. You think before you act or talk.
  
• We are a specialist company, but that does not mean that you have to be a technical specialist. You do have to be eager to learn and do your best to master our systems as quickly as possible. All your colleagues will be happy to help you with this.
  
• You don't take frustration at the other end of the line personally.
  
• You stay in professional contact with the customer. Of course, you can joke around, but customers remain customers.
  
• Because you understand that the customer is in a hurry, but you cannot pull the developers away from their projects for every little detail, you are extremely resourceful in finding a temporary solution. With your powers of persuasion, you can also communicate this well.

Our offer

• Lots of variety and contacts, working with our extensive client base.
  
• An innovative and collegial work environment with a strong focus on learning and improving together.
  
• Great colleagues
  
• An employment contract for 40 hours per week
  
• A competitive salary that matches the experience you bring.
  
• You will preferably work in the office, but working from home is certainly an option.
  
• Pension scheme
  
• Practical items such as a laptop and telephone allowance