Empower your people. Amaze your customers.

The retail academy for peak performance

223,000 employees train with TinQwise every day. Brands like HEMA, Picnic and Hunkemöller see it on the shop floor: better conversations, faster starters, more sales.

130+

customers run their academy on our platform

30

years of craft in learning that works

16

Learning Technology Awards

223,000

employees train with TinQwise every day


They run their academy with TinQwise


From the shop floor

5 brands, 5 stories.

Hunkemöller AcademyBra Expert · day 34 of 100 · Stores

Hunkemöller · Better advice

Day 100.

Hunkemöller

At Hunkemöller, sales run on advice: the right size and the right story make the difference at the fitting room. With the Bra Expert programme we bring that product knowledge to employees in every store, in more than ten countries at once. Customers notice it right away, because employees advise with more confidence, and you see it in sales.

Product knowledge you see in sales.

Read the case

Gall & Gall · Product knowledge

92% tasted autumn.

Gall & Gall

Gall & Gall sells advice as much as product: which wine goes with which dish, and which bottle suits the season. We keep that knowledge sharp all year, from the seasonal campaigns to the NIX18 age check that has to be flawless in every store. That is how the teams combine warm advice with responsible selling, every day.

Warm advice and responsible selling.

Picnic AcademyRunner onboarding · day 1 · need to know

Picnic · Faster onboarding

Live in 6 weeks.

Picnic

Picnic grows fast and hires new runners and warehouse staff all the time. We make sure everyone knows how the work fits together from day one, with a tight onboarding that gets new people working independently fast. That is how the teams keep up the pace, while quality and delivery stay on track.

Independent on the floor from day one.

Read the case

My Jewellery · Fast onboarding

From a handful to dozens.

My Jewellery

My Jewellery grew from a handful to dozens of stores in a short time, with young teams that need to click fast. Together we built a digital onboarding for every boutique and the warehouse, so each new colleague gets the same strong start, wherever and whenever they begin. That keeps the culture and the service strong while the brand grows, and new people feel part of the team from their first day.

The same warm start, in every new store.

PVH AcademySeasonal Kick-Off · 15 countries · one standard

PVH · Better service

8 years, 15 countries.

PVH

PVH brings Tommy Hilfiger and Calvin Klein back to the shop floor every season. We turn each seasonal launch into a short, focused start per brand, channel and role, so everyone knows in time what changes and how to sell it. The result is a shared service ritual: the same strong brand experience in every store, whether a customer walks in in Amsterdam or Madrid.

The same strong start, every season.

Read the case
1 / 5

The benchmark

A good Retail Academy delivers results in five areas.

Each area has its own KPIs. The percentage shows how many of our customers actively train on it, and the brands show what they do with it.

Empower your people.
Amaze your customers

Faster onboarding

80%of our customers train on this

KPIs time-to-productivity, early leavers

Proven at

Picnic

onboards 9,000+ employees at speed, also in DE and FR

Proven at

bol

onboarding in four levels, from day 1 to week 8

Empower your people.
Amaze your customers

Fewer mistakes

50%of our customers train on this

KPIs error rate, incidents

Proven at

DHL

Golden Safety Rules, closed with a formal exam

Proven at

Takeaway.com

keeps a fast operation safe with learning in the flow of work

Empower your people.
Amaze your customers

Better retention

60%of our customers train on this

KPIs turnover, internal mobility

Proven at

Karl Lagerfeld

keeps engagement high in an international team

Proven at

My Jewellery

gives a young team a visible growth path

Empower your people.
Amaze your customers

Better service

45%of our customers train on this

KPIs NPS, customer experience

Proven at

PVH

one service standard in 15 countries, for 8 years

Proven at

MR MARVIS

keeps the service tone while the brand grows

Empower your people.
Amaze your customers

More sales

75%of our customers train on this

KPIs sales per store, conversion

Proven at

HEMA

trains sales behaviour across the whole store network

Proven at

Hunkemöller

Bra Expert turns advice into measurable sales


Product and campaign planning, all year round.

From Proef de Herfst at Gall & Gall to the Seasonal Kick-Off at PVH and Picnic's seasonal campaigns: new collections, promotions and product launches land straight on the floor, in the sales conversation.

1 in 3

retail customers run their product and campaign planning in the academy all year round.

Winkelmedewerker adviseert de klant in haar productkeuze

The platform takes you by the hand: you find out what to do and who to turn to. And it reassures you that everyone is nervous on their first day, however experienced you are.


How it works

Our customers run their academy themselves. With our AI software.

From brand to product update: the academy is yours and stays yours. We make it light enough to do it yourself.

In the driver's seat

New collection? Campaign? Procedure update? With our AI software you build and publish it yourself, in your own brand and tone. Thought of today, on the floor tomorrow.

A small L&D team is enough

Most customers have a very small L&D team, or none at all, that works independently. At Rituals, a small team turns every sales, operations and marketing change into short trainings each month. 80 to 90% of employees come back voluntarily every month.

Performance specialists on call

Need a hand now and then? Our performance specialists think along at the moments that matter: at the start, in a new result area, or when the numbers call for it.

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klantenservice-team-lead-blij

I see that my team members have more confidence, more knowledge and try new things more often.

Team leader · from the platform evaluation

The growth path

Your academy grows in three levels. We help you every step.

Nobody starts at level three. Our customers grow there in two to three years, and we know what each level takes.

Level 1

Employees learn

What you see

Onboarding and compliance are running. New people know what is expected of them and do it well.

How we help

Ready-made formats and AI that put your first programmes live within weeks.

Level 2

Managers lead on behaviour

What you see

Store managers see their team data and act on moments straight away, on the floor.

How we help

Manager insights, weekly rhythms and a performance specialist who teaches the steering.

Level 3

Learning is part of the work

What you see

Campaigns, product launches and service land straight in the work. Learning and working have become one, and you see it in sales.

How we help

Annual planning linked to your commercial calendar, benchmarked against the front runners.

startyour academy over time · 2 to 3 years

babilou family childcare

2,700 employees, 14,000 children

Before TinQwise

30%

turnover

9.1%

absenteeism

New people left faster than they were onboarded. Every dropout was felt in the group straight away.

With TinQwise

25%

turnover

7.5%

absenteeism

The more engaged our colleagues are, the less often they call in sick. They become better professionals.


Join us at the TinQtafel

The first 90 days decide whether a new employee stays or leaves. On Tuesday 29 September we dive into that, together with retail professionals who steer on intake and retention every day. A small group in Hilversum, an honest conversation and a completed 90-day canvas to take home.

TinQtafel

Store & Area managers unite: how to manage a disengaged team

14.02.2027 Hilversum

with guest speaker Kayleigh Fazan

Give your store the gift of good training

Know a store team that deserves it? Or want your management team to get a taste of the Retail Academy? Request the gift card and we arrange the rest.

TinQwise had a clear plan. The bottom line was: just do it. After 6 weeks, we went live.

Picnic · now 9,000+ employees trained, active in Germany and France