Mussenstraat 15
1223 RB Hilversum
Insight into behaviour and results on the shop floor
The Performance Check
The Performance Check is a reality check for every retailer. A few sharp questions show whether execution is the same everywhere. Or whether results still depend on who is on shift and how busy it is. Once you complete it, you receive short feedback with the key points of attention.
Chance
Where do you stand?
System
Onboarding
Does a new employee know what good work looks like within 30 days?
When something goes well, when something is off and when someone needs to step in.
If this varies, a new employee learns it from whoever happens to be working next to them.
Busy moments
Does the same behaviour hold up when it gets busy?
During peak hours, understaffing or growing queues.
If behaviour disappears as soon as it gets busy, it was never truly part of the job.
Consistency
Do teams act the same way in similar situations?
With complaints, returns or advice moments on the shop floor.
If every store does it differently, results differ per store too.
Role of managers
Can managers course-correct while the work is happening?
During a shift, as soon as something is off, without waiting for reports afterwards.
If correction only happens afterwards, the mistakes have already been made.
Change
Do you quickly see a change reflected in behaviour?
After a new promotion, a changed assortment or a new way of working.
If behaviour stays the same, a new agreement remains a message on paper.
Check done? Send your answers
Within 1 working day you receive short feedback with the key differences. You also see where behaviour is already strong and where results still depend on who is on shift and how busy it is.
Elmer reviews your answers personally and sends you concrete feedback.
Your check has been sent
Here you see at a glance where you stand.
Your result
Within 1 working day, Elmer will contact you with a more detailed analysis and concrete next steps.
Tip
Think of one moment from the past week when things went wrong on the shop floor.