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Improve your customer service: Optimise employee training with these 3 games

Elmer van Hooijdonk
Want to take your customer service to the next level but don't you have deep pockets? Find out how to optimise your training with the help of 3 affordable games.
Winkelmedewerker trainen

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Contact

Mussenstraat 15
1223 RB Hilversum
The Netherlands

info@tinqwise.com
+31 35 538 56 56

Business

KvK 32082603
BTW NL809771287B01

IBAN NL26 INGB 0006679651
SWIFT / BIC INGBNL2A

The age-old roleplay

Medewerkerstraining

You're likely familiar with the age-old role-playing game. It seems to sit rock-solid on its throne, as it remains an effective way to train your employees.

While effective, it often comes with high costs. You rent an external room and hire a trainer, hoping the quality matches previous sessions. Plus, you're not entirely sure if it's a safe environment for everyone. Sound familiar?

Fortunately, those days are behind us! Our learning specialists have created several interactive serious games that are affordable, scalable and provide a secure online learning environment for all employees.

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Affordable, scalable and secure

Our learning specialists have developed the following 3 games:

Dilemma based

Context:  

  • Situations in which customer service employees face moral and ethical dilemmas during interactions with customers.
  • Real-life scenarios in which employees have to choose between different actions with potential consequences for customer satisfaction and corporate reputation.
     

Results: 

  • Improved ability of customer service employees to make ethical decisions and deal effectively with complex and challenging situations. 
  • Development of moral awareness and critical thinking skills in employees, allowing them to better navigate different dilemmas and conflicts. 
Scenario based

Context: 

  • Simulations of different service situations, including complaint handling, requests for product information and service requests.
  • Use of realistic case studies and practical scenarios that reflect the real challenges and variability of customer interactions. 

 

Results:
  • Improved problem-solving and decision-making skills in customer service employees through practical experience in varied situations.
  • Strengthened communication skills and empathy, resulting in more effective interactions with customers and higher customer satisfaction. 
Adaptive based

Context: 

  • Use of technologies such as machine learning and artificial intelligence to adapt the learning process to the individual needs, speeds, skills and learning styles of customer service employees.
  • Continuous evaluation of employees' progress and performance, with adjustments to the learning path based on their specific learning needs and weaknesses. 
     

Results: 

  • Personalised learning experiences that help customer service employees develop and improve their skills more efficiently.
  • Increased employee engagement and motivation in the learning process, leading to better learning outcomes and training effectiveness. 
Accessible and recognisable training tools

Improve your customer service on a large scale with these games as an effective training tool. They are highly accessible and recognisable to your employees.

Find out which one suits your organisation best and start your free simulation within 3 minutes. In no time, you will have your own innovative training tool to practice customer scenarios at scale.

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Contact

Mussenstraat 15
1223 RB Hilversum
The Netherlands

info@tinqwise.com
+31 35 538 56 56


 

Business

KvK 32082603
BTW NL809771287B01

IBAN NL26 INGB 0006679651
SWIFT / BIC INGBNL2A

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Contact

Mussenstraat 15
1223 RB Hilversum
The Netherlands

info@tinqwise.com
+31 35 538 56 56

Business

KvK 32082603
BTW NL809771287B01

IBAN NL26 INGB 0006679651
SWIFT / BIC INGBNL2A

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The Netherlands

Mussenstraat 15
1223 RB Hilversum

+31 35 538 56 56
info@tinqwise.com

Belgium

Ankerrui 9
2000 Antwerpen

+31 35 538 56 56
info@tinqwise.com

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