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TinQwise
Mussenstraat 15
1223 RB Hilversum
The Netherlands
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- Cases
- TopMondzorg Academy
TopMondzorg Academy enhances learning with fun and engagement
Are you ready to smile wider than a Dutch tulip field? Meet TopMondzorg, the organization that ignites the professional growth of its employees with the TopMondzorg Academy.
the diversity of clients on a platform
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Personalized care
With a human-centred approach, TinQwise worked closely with TopMondzorg to create an academy that equips everyone with the necessary tools to excel and embrace new learning opportunities. Using vibrant colors, engaging pictures, short videos, and interactive tasks, the platform showcases the diversity of clients that visit dental practices every day of the week. By highlighting the unique needs and perspectives of each patient, the academy aims to help dental professionals provide a more personalized and empathetic level of care.
A perfect agenda
Take, for example, the new training on handling a perfect agenda. With this training program in place, TopMondzorg's subgroups can confidently manage their agendas, ensuring that patients receive timely and appropriate care while employees remain productive. The result? Reduced waiting times, increased patient satisfaction, and a smoothly running practice.
Keeping critical info up-to-date
And what about maintaining good patient files? Their training program covers everything from the ten steps involved in a periodical mouth examination to the six steps involved in making collaborative decisions with the patient. Employees learn how to keep critical patient information accurate, up-to-date, and accessible, ensuring that every patient receives the best possible care.
Personalized care
With a human-centred approach, TinQwise worked closely with TopMondzorg to create an academy that equips everyone with the necessary tools to excel and embrace new learning opportunities. Using vibrant colors, engaging pictures, short videos, and interactive tasks, the platform showcases the diversity of clients that visit dental practices every day of the week. By highlighting the unique needs and perspectives of each patient, the academy aims to help dental professionals provide a more personalized and empathetic level of care.
A perfect agenda
Take, for example, the new training on handling a perfect agenda. With this training program in place, TopMondzorg's subgroups can confidently manage their agendas, ensuring that patients receive timely and appropriate care while employees remain productive. The result? Reduced waiting times, increased patient satisfaction, and a smoothly running practice.
Keeping critical info up-to-date
And what about maintaining good patient files? Their training program covers everything from the ten steps involved in a periodical mouth examination to the six steps involved in making collaborative decisions with the patient. Employees learn how to keep critical patient information accurate, up-to-date, and accessible, ensuring that every patient receives the best possible care.
Create your own content for different purposes
Creating and launching new content on the TopMondzorg Academy has received a lot of positive feedback from users and TopMondzorg itself. They even learned how to create their own content with a clear focus and didactical background in just one training session!
TopMondzorg keeps moving forward by developing its own comprehensive onboarding program. Given the diverse job types within the organization, there is a need to provide both shared and specific information during the onboarding process.
“At the TopMondzorg Academy, our training programs are designed to serve several purposes: refreshing learners' knowledge on essential topics, inspiring them to delve deeper into relevant subjects (such as the reporting code for child abuse), promoting digital safety practices, and ensuring they stay updated in their respective fields through engaging webinars.”
Esmay Vermeulen
L&D & Marketing
There's much more to come!
As we speak, TopMondzorg is working on a hospitality training for the reception team and a live session for prevention assistants to foster organizational understanding and get to know each other. Meanwhile, the ‘dissatisfaction and complaints’ journey is almost a wrap. It's all about keeping the engagement rate high and growing the platform with valuable content.
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A new standard is born
In summary, TinQwise's collaboration with TopMondzorg resulted in a unique and highly effective academy that empowers dental professionals to provide top-notch care to their patients. As TopMondzorg consistently seeks feedback from platform users to shape the academy’s content, together with its human-centred design, engaging content, and comprehensive training programs, the academy sets a new standard for dental education and patient care.