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'If I don’t know something, I want to look it up right away'

'If I don’t know something, I want to look it up right away'

We recently asked drugstore employees in training how they experience TinQwise NOW. What do they need? What works and what doesn’t? What’s missing? The answers were honest, punchy, sometimes surprising and yes, occasionally a little uncomfortable.

Improving TinQwise NOW based on feedback from store employees

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Contact

The Netherlands

Mussenstraat 15,
1223 RB Hilversum
info@tinqwise.com
+31 35 538 56 56

Business

KvK 32082603
BTW NL809771287B01

IBAN NL26 INGB 0006679651
SWIFT / BIC INGBNL2A

Support when people need it the most

What drugstore
employees taught
us about real
workplace learning

As a Content Marketing Specialist, I live for feedback like this. Because this is why we do what we do. At TinQwise, we believe learning isn’t something separate from work. Learning is working. And that’s exactly what we bring to life with TinQwise NOW: a smart digital coach that supports people in the exact moments they need it most. Not when it’s convenient but when it’s critical.

'Prefer videos over 550 pages of text'

Let’s get straight to the point: this quote deserves a spotlight. Because how often do you hear employees say they have to go through 550 (!) pages of material to prepare for a qualification? “Cramming, cramming, cramming,” one person said. “And then I still had to write up my own summaries.”

Enter TinQwise NOW. Not just another type of e-learning, but a smarter assistant, right there on the shop floor. With nano learning, video content, and realistic scenarios. Everything you need, exactly when you need it. Not at 10pm on a Sunday night, sitting in your joggers, panicking over notes you still haven’t made.

Learning shouldn't feel like homework

We heard it over and over again:

“I’d rather watch a video than read.”
“A gif shows more than a wall of text.”
“It’s all written content right now, I’d prefer not.”

And they’re absolutely right. We live in a world of TikToks, Shorts, and Reels. Watching has become our default. So, at TinQwise, we design content that suits those habits. Content that flows, that fits, and that actually sticks.

Short. Visual. Instantly useful. But also: relevant. Employees want context. What does this product do? What do I say when a customer (once again) asks about electric toothbrushes?

Performance support = peace of mind

Learning shouldn’t be isolated from work. Learning is working. And in a store, that means being able to look something up, in the moment, in the middle of everything else going on.

“While I’m stocking shelves, a customer asks me something. I want to be able to quickly check what to say.”

Employee helps customer in health en beauty store

Or, as one employee put it and inspired this blog’s title: “If I don’t know something, I want to look it up right away.”

Exactly. That’s why we’re investing in smart search, realistic scenarios, and soon perhaps even voice input, barcode scanning, and AI-powered suggestions. Because customers don’t wait while you scroll through 550 pages of training material.

Emotions in learning? Definitely.

Behaviour change starts
with awareness and
awareness comes
from experience

Let’s talk soft skills. Because: “If I say I don’t know, the customer gets angry.”

Sadly, this is all too relatable. And it shows why behavioural training matters. Roleplays, sample responses, relatable scenarios.

“It felt real,” one person said. “I had no idea what to say before. Now I do.”

That’s exactly the kind of learning we believe in: not just knowledge transfer, but confidence-building. Self-awareness. Knowing how to stand your ground. Especially when things get tricky.

At TinQwise, we create space for that kind of growth. With interactive scenarios, decision-making dialogues, and empathy training. Because behaviour change starts with awareness and awareness comes from experience. Not manuals.

Learning together

What inspired me most? The desire to share. Employees don’t just want to learn for themselves, they want to help their teammates too.

“I’d like to send scenarios via WhatsApp or QR.”
“Let managers share it in team meetings.”
“Send a short video in the group chat, everyone will be on the same page.”

Learning is social. So why should it be a solo experience inside a digital portal desert? That’s why we’re continuing to build on shareable formats, short scenario clips, and real-world examples. Content you actually want to pass on because it works. And because it’s enjoyable.

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Contact

Mussenstraat 15
1223 RB Hilversum
The Netherlands

info@tinqwise.com
+31 35 538 56 56

Business

KvK 32082603
BTW NL809771287B01

IBAN NL26 INGB 0006679651
SWIFT / BIC INGBNL2A

So what now?

This feedback isn’t a verdict, it’s fuel. Fuel for faster-loading content. More realistic scenarios. Even smarter support, designed for today’s world of work (and tomorrow’s too). Most of all, it confirms our belief:

Learning is not a separate activity. Learning is working.

And when someone says: “Can it really do this? That’s amazing!”
…we know we’re on the right track. But we’re not done yet. And honestly, we’re glad. Because it means there’s always room to grow. For our users, and for us.

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Curious how NOW fits into your flow?
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'If I don’t know something, I want to look it up right away'

We recently asked drugstore employees in training how they experience TinQwise NOW. What do they need? What works and what doesn’t? What’s missing? The answers were honest, punchy, sometimes surprising and yes, occasionally a little uncomfortable.