Mussenstraat 15
1223 RB Hilversum
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- Culture as a basis for customer satisfaction
Culture as a basis for customer satisfaction
Discover how an organisational culture of self-reliance and employee engagement directly contributes to higher customer satisfaction and retention.
When & where
Join our TinQtable on June 20 from 14:00 to 16:00 at our office in Hilversum. This event will be held in Dutch.
Meet
Lieke Feskens, Project Lead Talent & Development, will shed light on the impactful Store Stars programme at WE Fashion BV. This initiative is designed to boost the confidence and skills of employees, with a special focus on improving customer communication.
Join Sam van der Steen, founder of Strong Company Culture, as he guides you through the journey of how a strong company culture can tackle internal challenges and drive exceptional customer experiences.
You'll go home with...
- A clear understanding of company culture
- Insights on implementing and sustaining this culture
- Knowledge of how it impacts employees
- Awareness of its effect on customers and how to align it with customer success goals