Results in care

The difference between locations is in what employees do

A colleague takes time for a parent. A starter asks for help with a new task. A location manager practises along. You want moments like these to get attention at every location. That is what you set up the academy for.

Take the Performance CheckSee the three result domains
Elderly man recovering in good health with a care professional

The pattern

Same training, different result

Two locations of the same organisation. The same mandatory training. Yet the team at one location stays, while the other empties out.

Location A

The new colleague tags along

The roster is full and nobody has time. She watches along, asks little and after three weeks still does not really know what is expected of her. After four months she is gone.

Location B

The new colleague is onboarded

She started preboarding two weeks before day one. The location manager knows what she can already do and signs off what she shows on the group. After a few weeks she runs a shift on her own, and she stays.

The training is the same everywhere. What happens on the work floor makes the difference.

Where you see it

Three areas where your people make the difference

A clear start, guidance on the job and room to grow belong together. Together you work on better care for the client. Follow your approach on three result domains.

01Onboarding

Faster onboarding

A new colleague starts on a full group or in a busy practice. Without a plan she mostly watches along and leans on experienced colleagues who have no time for it. With the first 90 days, onboarding starts before day one. At BLOS new colleagues start preboarding two weeks earlier, so they are part of the team from the first moment on the group.

What you measure

  • shorter onboarding time
  • less drop-out in the first year
  • less pressure on experienced colleagues

Recognisable at

BLOS

02Competence

Safe and competent work

A protocol changes. At one location everyone knows within a week, at the other only after the audit. With EPAs in four levels the location manager signs off on the work floor what someone can really do, and the AI assistant gives a direct answer to a protocol question. Oogwereld works with 12 formal exams and uses the results to coach in a targeted way.

What you measure

  • EPA levels in order
  • certificates on time
  • fewer incidents
  • better audits

Recognisable at

Oogwereld

03Retention

Better retention

A colleague carries on too long with doubts or stress. The location manager only notices when she calls in sick or leaves. If you see earlier where someone gets stuck, you have the right conversation in time. At BLOS staff turnover dropped from 30% to 25% and absenteeism from 9.1% to 7.5%.

What you measure

  • lower staff turnover
  • lower absenteeism
  • more stable rosters

Recognisable at

BLOS

Learned in retail. Applied in care.

Why our retail experience works in care

Retail brands work every day on recognisable service, with changing teams and many branches. Care organisations with many locations now face the same question.

Learned at PVH

Your promise, at every location

For 8 years PVH has brought one service standard to stores in 15 countries. In the same way we translate what your organisation stands for into the behaviour of every employee, at every location.

Learned at Rituals

Frontline employees on the move

At Rituals 80 to 90% of employees come back voluntarily every month for short trainings. Short, playful and on their phone. That also fits in between two clients.

Learned at Picnic

Linked to KPIs

Picnic went live in 6 weeks and then onboarded 9,000+ employees. Every learning activity is tied to a result, so you see onboarding time, competence and turnover back in your figures.

From insight to improvement

How you make sure it is right on the work floor

One training day or a few strong colleagues is not enough. The difference is in what happens every day, and in how you respond to it.

Every day
1

See what happens every day

Who is onboarded, who is competent and who is getting stuck? You see it per location, while it happens.

2

Pick it up while it is fresh

A location manager sees that things are going differently and has the conversation. A colleague practises a difficult moment once more. Right away, on the work floor.

3

Repeat until it is the norm

Day after day. That is how working well becomes second nature, whoever is on shift and however busy it is.

Discover the academy

Bring your onboarding plan

We show you how to turn your plan into a route. With a clear start and guidance on the job.

Book a demoTake the Performance Check