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The Netherlands
Mussenstraat 15
1223 RB Hilversum
Belgium
Ankerrui 9
2000 Antwerpen
Let’s face it: aggression has no place at work
But it happens. From frustrated customers to workplace conflict between colleagues. Equip your team with the skills to stay calm, handle aggression professionally, and de-escalate tense situations. Because effective conflict resolution is about building a safe, respectful, and supportive workplace for everyone.
Handle aggressive customers before it escalates
The key to handling aggressive customers? Smart de-escalation techniques. Teach your employees to spot early signs of frustration. In tone, posture or word choice. By responding with calm language and open body language, they can defuse tension and steer the conversation back to respect.
Workplace conflict: not just a customer problem
Aggression doesn’t always come from outside. Conflicts between colleagues can be just as challenging. Give your team the skills to manage workplace conflict through active listening and assertive communication. It’s not about winning an argument. It’s about restoring teamwork and trust.
Clear protocols for handling aggression
From angry customers to tense team moments, employees need clear guidelines for dealing with aggression at work. With the right training and a solid response plan, they’ll know exactly how to act. Calmly, effectively, and confidently. And let’s be honest, turning frustration into a constructive conversation? That’s a win.
Handle aggressive customers before it escalates
The key to handling aggressive customers? Smart de-escalation techniques. Teach your employees to spot early signs of frustration. In tone, posture or word choice. By responding with calm language and open body language, they can defuse tension and steer the conversation back to respect.
Workplace conflict: not just a customer problem
Aggression doesn’t always come from outside. Conflicts between colleagues can be just as challenging. Give your team the skills to manage workplace conflict through active listening and assertive communication. It’s not about winning an argument. It’s about restoring teamwork and trust.
Clear protocols for handling aggression
From angry customers to tense team moments, employees need clear guidelines for dealing with aggression at work. With the right training and a solid response plan, they’ll know exactly how to act. Calmly, effectively, and confidently. And let’s be honest, turning frustration into a constructive conversation? That’s a win.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
From tense to calm: play to learn
Train smart. Stay safe.
Real situations. Real emotions. Real skills. In this serious game, you experience what it’s like to face an aggressive customer. In a safe, simulated environment. Practice your reactions, sharpen your skills, and grow your confidence before you need it in the real world.
Coping with tension? Start playing
Learning by doing sticks. This game lets you explore different strategies and experience the impact of your choices. Discover how small changes in your behaviour can calm even tense situations.
Calm under pressure in the shop
In the shop, a good vibe can defuse a bad mood. Players learn to spot early warning signs, stay cool under pressure, and use body language and voice tone to steer situations towards safety.
Staying sharp at the door and on the phone
When you can't see a smile or a frown, words matter more than ever. Players learn how to listen between the lines, set clear boundaries, and keep conversations safe and constructive. Even when emotions flare.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Fight, flight or...
Train your team to respond with clarity and calm
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
From tension to trust
Curious how other L&D experts empower their people to defuse conflict and keep the workplace safe?
Our customers share their success stories and the results they’ve achieved with TinQwise.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Safety first, snark later. What the stats say about
everyday tension and toxic vibes at work
66%
of employees experience everyday eye rolls, snappy replies, and side comments that slowly chip away at a safe work vibe.
75%
of workplace bullying comes from higher-ups. Showing just how crucial leadership is in preventing it.
12.5%
of workers in Europe have experienced some form of violence at work, including physical assaults, verbal abuse or threats.
66%
of employees experience everyday eye rolls, snappy replies, and side comments that slowly chip away at a safe work vibe.
75%
of workplace bullying comes from higher-ups. Showing just how crucial leadership is in preventing it.
12.5%
of workers in Europe have experienced some form of violence at work, including physical assaults, verbal abuse or threats.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Meet our partner Relevance
Personalised learning
With Relevance, learning is personal, adaptive, and social. The benefit? Your entire organisation will be aligned in no time and ready to move forward.
Your needs come first
Your needs and goals take centre stage. The result? Long-term, engaged partnerships with tailor-made programmes, developed in co-creation.
Learning by doing
Learning by doing challenges people to experiment with new behaviour. Growth comes from experience and direct feedback. When your employees grow, your organisation grows with them.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Award-winning design, human-first learning
Our gold win with OMRON Healthcare at the Learning Technology Awards 2020 celebrated more than clean design and smart structure. It was a win for learning that truly starts with people.
Because whether you're training professionals in cardiovascular care or frontline employees to de-escalate tension, the same principles apply: know your learners, keep it simple, and focus on what they really need in the moment.
That’s exactly what drives our Dealing with Aggression programme too. It’s not just about handling tough situations. It’s about giving people the confidence and clarity to stay calm, stay safe and keep communication open when it matters most.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
A clean and easy-to-use design
The jury praised the well-written questions and how closely they followed best practice guidelines. "This project demonstrated a clean and easy-to-use design, with clear, simple writing, comprehensive, well-structured content, and good signposting."
Designed with the learner at heart
The jury also noted that the solution showed a great amount of research into users’ needs. "They were clearly at the heart of its design. Care had been taken to provide an experience that was completely suited to the learning needs and CPD of the audience."
A clean and easy-to-use design
The jury praised the well-written questions and how closely they followed best practice guidelines. "This project demonstrated a clean and easy-to-use design, with clear, simple writing, comprehensive, well-structured content, and good signposting."
Designed with the learner at heart
The jury also noted that the solution showed a great amount of research into users’ needs. "They were clearly at the heart of its design. Care had been taken to provide an experience that was completely suited to the learning needs and CPD of the audience."
Heading 1
with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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Gefeliciteerd met de eerste stap naar de wereld van kennis en groei.
We bieden je graag een gratis proefversie aan van ons geavanceerde leerplatform!
Start je trial en...
- Train al je medewerkers op één platform
Wil je medewerkers van verschillende afdelingen, rollen of zelfs landen op hetzelfde platform trainen? Geen probleem! Zorg ervoor dat elke groep op het juiste moment de juiste kennis krijgt. - Test alle platformfuncties
Wil je een leerplatform dat elke medewerker herkent? Jouw HR-systeem koppelen aan je leerplatform? Opleidingscertificaten uitdelen?
Check! Dit valt eenvoudig te regelen. - Moeiteloos leerinhoud creëren
Content creëren is nog nooit zo makkelijk geweest. Schrijf en bewerk snel content en werk samen met je team op één plek. - Probeer verschillende interactieve leeractiviteiten
Van swipe cards en open vragen tot video's en quizzen - alles wat je nodig hebt om de leerervaring van je medewerkers te verbeteren.
Get in touch
Curious how the Dealing with Aggression programme can make a difference in your organisation? Explore how your team can turn tension into calm and handle tricky situations with confidence. Request a demo or reach out to one of our TinQ’ers. We’re ready to help, listen, and think along with you.
Heading 1
with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Heading 1
with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.