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Featured
Mastering customer service through role-play thumbnail
Mastering customer service through role-play
Jamie grabs the package from the passenger seat and slams the door shut. "Great," he mutters, noticing the crushed corner. "Mrs. Janssen is going to ...
Elmer van Hooijdonk
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3 min read
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on-the-job training

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Learning the IKEA way: on the floor, people-first and always evolving thumbnail
Learning the IKEA way: on the floor, people-first and always evolving
At IKEA, learning isn’t separate from the job. It happens right where the action is: on the floor, during ...
Marijke van Voorst
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3 min read
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Innovation in Learning
Why Generative AI is useless (until you get it right) thumbnail
Why Generative AI is useless (until you get it right)
Let me start with a confession: I’ve got FOMA. Fear of Meaningless Algorithms. Not of AI tools themselves, ...
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Millennials vs. Generation Z: the differences aren't that big thumbnail
Millennials vs. Generation Z: the differences aren't that big
Walk onto any shop floor or office and you’ll notice straight away: Generation Z is here. Young, full of ...
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Millennials

Latest Articles

Why frontline service fails (and how to fix it) thumbnail
Why frontline service fails (and how to fix it)
“What a sh*t service. Next time, we’re going somewhere else,” I mutter to my partner, frustrated and ...
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3 min read
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Frontline training
Why store employees ignore your learning platform thumbnail
Why store employees ignore your learning platform
And what that costs you in customer conversations An employee stands with a customer next to a product, and ...
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Learning on the job
Why training alone doesn't work (and performance support does) thumbnail
Why training alone doesn't work (and performance support does)
On a busy shop floor, you don't have time to look something up, ask a colleague, or think it through. What ...
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Learning on the job
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